Information We Collect
When you contact us, we collect the details you share: your name, phone number, email address, property address, and a description of the water damage you're dealing with.
When you browse our website, we automatically collect basic technical data such as your IP address, browser type, device type, and the pages you visit. This helps us keep the site running and improve it for local customers.
How We Use Information
We use your contact details to respond to your request, schedule a visit, provide an estimate, and keep you updated on your repair.
We use website data to understand how people find us, fix broken pages, and make sure our site loads quickly on phones and computers.
We do not sell your personal information. We only use it to deliver the water damage services you asked for.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and measure site traffic. Cookies are small files stored on your device.
You can block or delete cookies through your browser settings. If you do, some parts of our site may not work as smoothly.
Analytics and Third-Party Tools
We use third-party analytics services, such as Google Analytics, to see how visitors use our site. These tools collect anonymous data like page views and time on site.
We may also use third-party scheduling or communication tools to manage appointments and messages. These providers only access the information needed to perform their service.
Data Sharing and Disclosure
We share your information only with trusted partners who help us run our business, such as scheduling software or payment processors. They are required to keep your data confidential.
We may disclose information if required by law, to protect our rights, or to prevent fraud or harm. We never sell your personal information to anyone.
Data Retention
We keep your contact and project information for as long as needed to provide services, meet legal and tax requirements, and resolve any issues.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We use reasonable safeguards to protect your information from unauthorized access, loss, or misuse. These include secure servers and restricted access for our team.
No method of transmission over the internet is completely secure. If you have concerns, call us and we'll work with you to share information safely.
User Rights
You can ask us to access, correct, or delete the personal information we hold about you. You can also opt out of marketing messages at any time.
To make a request, contact us using the details below. We'll respond within a reasonable timeframe and help you however we can.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has shared information with us, please contact us and we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we'll post the new version on this page with a new effective date.
We encourage you to review this page occasionally so you stay informed about how we protect your information.